What is your policy on lost or delayed packages?

Please make sure to double check the shipping addresses to ensure the delivery.

If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.

We do not guarantee the delivery time; delivery issue is upon the shipping company, Royal Mail (or the Post Office of the country for international shipments).

We will try our best to ship out the purchased item within 1 or 2 Business days.

Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 1:00 pm UK time will be considered placed on the next business day.

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