Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

Keepincase.co.uk site is operated by Tim’s Global Limited, registered in England and Wales, Registered Company Number: 06814772. Tim’s Global Limited are VAT registered, our number is GB 104293052

Spigen is a registered trademark of SPIGEN INC.

Tim’s Global Limited is Authorised Spigen reseller since 2009.

If you need to contact us please email us using our online form sales@keepincase.com

Registered office: Tim’s Global Limited t/a spigen.co.uk and keepincase.com, Unit 5 Bromley Hall, 43 Gillender street, London, E14 6RN

Keepincase.com is completely dedicated to your total satisfaction. All of our terms and conditions have been put in place to protect the interests of our customers and to provide the best possible service to you all. Outlined below are all of our terms and conditions. If you want to buy from this site or use our web site you can only do so on these terms and conditions, and by using this web site you are agreeing to be bound by them. Although they are written in small print, they are designed to be fair to both parties.

By placing your order on www.keepincase.com you agree to the following terms and conditions:

Accepted Methods of Payment

For security details, please see our privacy statement.

Shop with confidence at www.keepincase.com, using our secure server, verified by Verisign. Once you've decided what you want to buy, you can pay through PayPal who accept all major credit and debit cards including Visa Debit, Visa Credit, Delta, Visa Electron, MasterCard, Euro card, Maestro and Solo cards online.

If you are ordering outside of the UK, please be aware that your credit card company may charge a currency conversion fee.

Paypal – There is no fee payable if you pay with PayPal. Please note that when ordering items, when paying with Paypal, full payment is taken at the time of ordering. To cancel or amend an unshipped order please use our online form to contact us.

Paypal eCheque - when paying with eCheque, note that order won't be shipped until money has been cleared under our account. It may take 5-7 working days, depends on Paypal system. 

Tax Charges

VAT stands for value-added tax, which is charged on all goods and services within the European Union. All our products include VAT in the displayed price. Should you require a VAT invoice for your order please contact us.

Will I be charged customs and import duties?

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office, so you’re not surprised if there are any unexpected delivery charges at your end.

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process, after you choose your preferred delivery method.

We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be dispatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for dispatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.


All transactions are subject to UK VAT.

Discount codes

Please note, that multiple vouchers (including individual vouchers) cannot be combined for a single purchase. To use your voucher, simply go to your cart and enter the special coupon code. It will calculate automatically. 

Corporate Orders and Bulk purchase

Please note, that if your order contains more than 10 pieces per SKU (product) , it may take up to 2-3 weeks for order to be dispatched. Please contact Support for further information. 

Your Right to Cancel

You can cancel your order with us within 14 working days of delivery (starting the day after the receipt of the goods), as per the guidance set out in the Consumer Protection (Distance Selling) Regulations 2015. (DSR).

You should inform us at sales@keepincase.com by using our online contact form. Please note, that we may not accept the item without our authorisation. 

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty. Please review the Return Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must not be damaged. Note that if these conditions are not met, we may not accept returned goods; You will be credited with a full refund within 2 working days of notifying us of the cancellation if goods were still not dispatched by us. And within 3 working days after goods are returned back to us.

We recommend using a posting method that provides proof of delivery and can compensate for lost or damaged goods for higher value items. Please note that we do not take responsibility for your lost returns, therefore please make sure that it reaches our return office. 

Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.