Only items purchased Directly from Keepincase.com and Spigen.co.uk will be eligible for return request.
If the customer had purchased our products from other place please contact them for their own policies.
- Return must be made within 30 days from purchase date
- The Right to Cancellations can be submitted via our online form here where your request will be handled urgently.
- Any orders returned and received after 30 days of delivery date are subject to exchange only.
- Refunds are given for the complete cost of the product, minus any shipping charges, as we offer free standard shipping on all orders.
For screen protectors/glass products no refund or exchange will be offered after installation took place, this policy applies purely due to the nature of the product. If you have installed and believe that item is faulty we will need to see close photo of the screen/glass on the device. If you are contacting us without providing above info/picture because you have removed screen protector/glass from your device, no refund or exchange will be offered. All problems need to be reported immediately or within 3 days of receiving an item.
If you would like to return or exchange an item, please email firstname.lastname@example.org to get return instructions. Any packages returned without our authorization are subject to being returned to sender. We recommend you use a tracking service for all returns.
The returned merchandise must be sent back in its original packaging and returned in the same condition as when sold to you, including all packaging, parts, accessories, manuals, and documentation. The returned item(s) must be repackaged properly so that it is not damaged during shipping.
For your protection we recommend that you use a recorded delivery service when returning your item back to us as we are not liable for any loss or damage whilst in transit.
All orders may be placed on hold for further security verifications if billing and shipping information is different and order exceeds over £200.
What happens if I receive damaged goods or an incorrect item?
If any item(s) of your order are damaged or not the item ordered, customers are to inform our Customer Service at email@example.com within 24hrs. Please use our online form to contact us should you have a problem with your order.
Before we can replace or refund an item we will ask for the photo/video evidence of the problem. We may request that you return the item back to us by recorded delivery in the post. the item(s) must be packed as received to avoid any possible damage. Should we request you to return the item back to us, please enclose within the package a copy of the receipt given by the post office and we will reimburse you for this charge.