FAQs

Please make sure to double check the shipping addresses to ensure the delivery.

If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the Shipping and handling Charge is non-refundable.

We do not guarantee the delivery time; delivery issue is upon the shipping company, Royal Mail (or the Post Office of the country for international shipments).

We will try our best to ship out the purchased item within 1 or 2 Business days.

Our office is closed on weekends and holidays. Orders placed on weekends and holidays will be processed the next business day. Additionally, orders placed after 1:00 pm UK time will be considered placed on the next business day.

If your question was not answered in our support topics, please click here to contact us.

UK :

Royal Mail usually delivers within 1-3 working days, but sometimes may take up to 5 working days. This does not include weekends or holidays.

Due to COVID-19, all orders may experience some delays in delivery. While we are despatching all orders promptly delivery companies including Royal mail are experiencing delay. We apologise for inconvenience. 

European Union:

Royal Mail International Signed for delivery usually deliveres within 1-2 weeks within EU countries, in rare cases may take up to 4 weeks. Please check your tracking number for further details. 

Other countries:

Royal Mail International Signed for delivery to other countries may take from 2 to 6 weeks.

Please note that International Customs holding differ from country to country, and can hold a package up to 30 working days.

If your question was not answered in our support topics, please click here to contact us.